Shipping policy

WORLDWIDE Shipping Standard takes 8-25 business days and it is FREE.

We have UPS EXPRESS Delivery only to US, UK, Europe, Australia, Canada.
The cost of Express Shipping is $15. Delivery time is 3-5 business days.

After payment is received all items will be made, carefully packaged and sent within 1-3 business days.

Shipping method

All packages are sent via international registered airmail from Kiev, Ukraine.
It includes tracking number (it will be sent on e-mail notification). Each package has delivery confirmation.
Please note: some local postal services do not provide online tracking for international registered airmail from Ukraine, such as Canada, UK, Italy, and Australian post. So I can track your package only while it's in Ukraine.

Terms & Delivery time

United States – 8-18 business days
United Kingdom – 8-18 business days
Europe – 8-18 business days
Canada – 18-25 business days
Australia, New Zealand and Oceania – 18-25 business days
Asia Pacific – 20-30 business days

Please note, transit time may vary depending on your location and customs processing, so I can’t guarantee the exact arrival time.

Please, pay attention that during Christmas, New Year and other holidays, the delivery time can be increased by 7-14 days.

Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.

Payment

We use the most Secure
Payment method

You can register an account on www.PayPal.com
It does not take a lot of time.
You can Safely pay for purchases with it.

Packaging

WOODGRAW Accessories is packed into individual gift-box. Your parcel will come in a safe cardboard box

WOODGRAW Guarantee

We love what we create are proud of our quality
And we want to make happy every owner of Wooden Accessories

✔ Returns are welcome if you contact me within 7 days after delivery
and ship items back within 14 days after delivery, so feel free to contact us for further information
✔ Request a cancellation within: 6 hours of purchase
✔ If you are not satisfied with your items for any reason or they are damaged during the shipping, please contact us ASAP
✔ If your package was returned to us as unclaimed I'll contact you for further information on delivery or canceling an order
✔ If you have some problems during the shipping (package does not come, it takes too long) - please contact for assistance
PERSONALIZED Accessories cannot be returned or exchanged.