WOODGRAW Warranty

One-Year Warranty on Phone Cases

We stand behind the quality of our work — and we want you to feel confident in every purchase.

All WOODGRAW phone cases are covered by a 1-year warranty from the date of delivery.
If your case has a manufacturing defect, develops cracks, delaminates, or arrives with any issue caused by us — we’ll make it right.

Simply reach out to us in any way that’s convenient for you (email, WhatsApp, social media), and share photos or a short video of the issue.
We’ll send you a replacement case at no extra cost.

Returns & Exchanges

We understand — sometimes things change. If you’re not fully satisfied with your order, we’re here to help.

Returns
• You can return non-personalized items within 14 days of receiving your order.
• Products must be unused and in their original packaging.
• We’ll refund the cost of the item, but original shipping costs are non-refundable.
• Return shipping is also paid by the customer (unless the return is due to our mistake).

Exchanges
• If you’d like to exchange your item (for a different model or size), that’s totally fine.
• Simply contact us — we’ll guide you through the process.
• Return and reshipping costs are covered by the customer.

⚠️ Please note: Personalized and custom-made items cannot be returned or exchanged, unless they arrived damaged or incorrect due to our fault.

Detailed Warranty Terms

We care deeply about the quality of our craftsmanship — and we’re committed to fair, transparent service.

Warranty applies to:
• Manufacturing defects
• Structural cracks or delamination
• Any production-related error on our side

Warranty does NOT apply to:
• Accidental drops, impacts, or other user-caused damage
• Exposure to water, fire, or extreme conditions
• Normal wear over time

How to claim:
• Contact us via email or your preferred method
• Send a few photos or a short video of the issue
• Include your order number or receipt (if possible)
• We’ll evaluate the issue and ship a new replacement case if covered under warranty

We want you to love your WOODGRAW product — not just on day one, but for years to come.